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    FAQ

    Frequently asked questions

    The questions members ask most, with answers, so you can find what you need quickly

    Accounts and registration

    Registration steps, identity verification and password resets.

    Applications and documents

    How to apply, how to supply missing documents, and review timelines.

    Company teams

    Company membership, inviting members and managing permissions.

    What this covers

    • How do I register as an individual or company member?
    • How do I switch between my personal and company identity?
    • Which documents do I need to apply for a grant?
    • What happens if my application is rejected or needs more documents?

    Need help?

    If you have any questions, contact us or check your application status in the member centre.